Generally, and hopefully, staff members are very busy dealing with regular tasks and issues which come up daily regarding their duties relating to listings, transactions, and other administrative they are responsible for. With that said, here are a few guidelines when it comes to interactions with staff.
DO NOTs
- Don’t treat them like they’re your employee. They’re not. They are every bit as integral to the success of the business as you and I are. We’re a team accomplishing great things for our clients and it couldn’t be done without our staff members.
- Don’t ask them to do work for you that you should be doing yourself.
- Don’t take up their time with idle chit-chat. The company is paying them to do work to help support the company and brokers with necessary tasks and projects. The company doesn’t want to pay them to carry on extended conversations regarding personal issues.
DOs
- Do ask them if it’s a good time for you to go over something with them. That will allow them to make the decision as to helping you immediately, or setting a time more convenient to them.
- Do treat them with respect and as an equal. Without them, the company could not provide what it does for you.
- Do take the time to ask them how their day is going, or how they’re feeling if you know they’ve been sick or going through a difficult time. Show interest in them as important team members and human beings.
